I was sitting in front of a client who had written me a bad check.It was the first I received in 25 years of business, so it would have been easy to find it insulting.Patiently, I listened to his story about the client of his whose $30,000 check didn't clear, about how the company had experienced the worst month in its history, how if he weren't such a stand-up guy, he'd throw in the towel, when a few thoughts entered my mind:.
(1) Gee, I'm taking this calmly!.(2) Here I am, a lawyer and a Black Belt, and there's really nothing I CAN do, of a constructive nature, except to be patient.And here I am, still feeling calm, writing about the experience.
What's going on? Shouldn't I be really distraught about this?.The short answer is no.What good would it do to let the animosity grow in me?.None, whatsoever, and it would also distract me from finding new and better clients, like the ones I've been blessed with for these many years.If there's a moral to this story, it's what soul singer Marvin Gaye, sang:.
"Change what you can; what you can't, leave it alone. And have the sense to know the difference between the two!".One more thing: If someone robs you with a gun or with a pen, it's too bad.
But never, ever let them rob you of your positive attitude!..Dr. Gary S.
Goodman, President of Customersatisfaction.com, is a popular keynote speaker, management consultant, and seminar leader and the best-selling author of 12 books, including Reach Out & Sell Someone® and Monitoring, Measuring & Managing Customer Service, and the audio program, "The Law of Large Numbers: How To Make Success Inevitable," published by Nightingale-Conant. He is a frequent guest on radio and television, worldwide. A Ph.
D. from USC's Annenberg School, a Loyola lawyer, and an MBA from the Peter F. Drucker School at Claremont Graduate University, Gary offers programs through UCLA Extension and numerous universities, trade associations, and other organizations in the United States and abroad.
He holds the rank of Shodan, 1st Degree Black Belt in Kenpo Karate. He is headquartered in Glendale, California, and he can be reached at (818) 243-7338 or at: firstname.lastname@example.org.
By: Dr. Gary S. Goodman